Aliexpressgo is a buying and shipping agent helping Kenyans buy and ship products from Aliexpress to Kenya. We have extensive experience that will ensure that you get the best quality product available among many Aliexpress vendors.
We understand the challenges most Kenyan online shoppers go through when buying from Aliexpress online retail marketplace. As Aliexpress agents, we shall not only display the Aliexpress online store products catalogue, but also help you through the entire shopping experience. Our team of experts will call you to advise on quality, and if you like, even shop for you and deliver at our offiece in Nairobi.
Challenges experienced by Kenyans buying from Aliexpress.com
Aliexpress.com is an affiliate of Alibaba online marketplace. The only difference is that Aliexpress vendors are retail sellers. This makes it easier for you to buy small quantities of whatever is on sale, including something as small as a pair of earrings. While Aliexpress has a wide range of products that any online shopper would love to own, it is not always easy to tell which one is of good quality. Just like online shopping sites in Kenya such as Jumia and Kilimall online shopping Kenya, you will find different vendors selling the same product at different prices. The problem is knowing which one is of superior quality and which one is not. The other challenge with online shopping is ensuring that what you see is what you get.
Here at Aliexpressgo, we shall check the quality for you, buy it for you (optional) and then ship it to Kenya. We have offices in the UK and in Nairobi for quality and convenience.
We understand the challenges most Kenyan online shoppers go through when buying from Aliexpress online retail marketplace. As Aliexpress agents, we shall not only display the Aliexpress online store products catalogue, but also help you through the entire shopping experience. Our team of experts will call you to advise on quality, and if you like, even shop for you and deliver at our office in Nairobi.
Here is a simple guide on how to order at AliExpressgo.
Our Customer Service Team will send you the update within 24 hours. You will receive e-mail notification for every update on your order.
To view your order, go to My Orders. Click View to read all updates by our Customer Service Team.
We shall make the order placement process as seamless as possible by offering the most convenient payment options to our Kenyan shoppers. Pay through any of the following:
Aliexpressgo is making it easier for you to pay for your Aliexpress orders via MPesa. This option is available for clients who prefer to pay once the item arrives. All you need to do is give us the link to the items you want to buy then wait for it in Nairobi. Once it arrives in our office, we shall prepare an invoice that you can then settle using mobile money.
You may pay us online which takes 2-3 business days for us to confirm your payment. You may also elect to pay in person at Western Union or MoneyGram locations nearest you by which we can confirm your payment within 24 hours.
If you reside in UK and want to buy a gift for family or friends in Kenya from Aliexpress, you can pay to our bank account. In the same way, if you are buying from Kenya you can deposit the funds directly to our Kenyan bank account. Our representatives shall contact you with the bank details if this is your preferred mode of payment. Banks normally charge fixed fee which is ideal for transfers involving larger amounts. Fee depends on your local bank. It takes 2-3 days for us to confirm your payment.
AliExpressgo will send you two billings for your order:
The First bill comprises the Product Price, our Service Fee (5%) &local shipping. This is to fund us to buy the product.
Local shipping is based on Seller’s published price. Please note that our service fee (5%) is based on Product Price only.
The Second bill is for shipping to Kenya and delivery fee.
Volumetric Weight / Dimensional Weight
The cost of a shipment can be affected by the amount of space that it occupies on an aircraft rather than the actual weight. This is the volumetric or dimensional weight.
Dimensional Weight is computed as Length (cm) x Width (cm) x Height (cm) / 5000.
We accept payment in Kenya shillings, US dollars and British pounds.
Before we send you the first bill for item cost & service fee, we will first confirm with the seller if items are available. Most of the time, stock status in seller’s page is inaccurate or not updated. Once your payment is confirmed, we then buy the item.
However, due to time difference, from confirming stock availability to receipt of your payment, item may no longer be available, especially involving fast moving items. AliExpressgo will inform you of the matter & will seek your advice whether we refund you for your payment or use the amount as credit for future purchase.
Yes, as long as your order is not yet processed by our purchaser. We will refund your payment in full amount to your account. If items in your order were already purchased, you will be charged for Service Fee and Return Shipping Fee, the remainder amount will be returned to your account.
If you have funds left in your account, you can either retain the amount for future transaction(s), or request a refund.
Refunds will be send to your MPesa or bank account.
When your package is ready, AliExpressgo will ship it according to you. We will send you a tracking number that you must produce in order to track the order status.
Here is a simple guide on how to check your order status at AliExpressgo.
Here is the list of order status & their respective meaning:
Generally speaking, yes. We can help you obtain compensation for missing and damaged items which happened during shipping transit time, provided that you have opened and checked the parcel in front of the postman, have him/her signed your documents with remarks, and you have taken photos of it as proof.