How to check order status

When your package is ready, AliExpressgo will ship it according to you. We will send you a tracking number that you must produce in order to track the order status.

Here is a simple guide on how to check your order status at AliExpressgo.

  1. Go to your Order dashboard.Here is the list of order status & their respective meaning:
    • Order Received
      Your order has been successfully received. We will update you within 24 hours.
    • Awaiting Clarification
      1. You did not provide the item link, send us the link in Comments.
      2. The product link is not valid or is broken.
      3. Quantity is not given.
      4. The size & color are not specified, which are necessary when there are different sizes & color variations for the product.
    • Unfulfillable
      Product is not eligible for shipping to Kenya.
    • Order Amount
      We updated you of the total order amount: Item Price + Our Service Fee.
    • Purchase in Process
      Our purchaser is now working on buying your order.
    • Purchased
      Your order has been bought, now awaiting arrival in our warehouse.
    • Packed
      We have finished packing your order.
    • Invoice
      We uploaded the invoice (Item Cost + Service Fee + Local Shipping Fee + Shipping fee to Kenya – First Payment).
    • Payment Complete
      We received full payment.
    • Shipped
      We have shipped your package.
    • Arrived
      You order has arrived.
    • Cancelled
      Your order has been cancelled.
    • Refunded
      We have sent the refund to your account.
    • Abandoned
      You have abandoned your order. Your order is “deemed” abandoned after a lapse of applicable period for storage in our warehouse; provided further, that our team has exerted reasonable efforts to inform you regarding your order status, and that you have failed to respond or gave timely response.
  2. To check updates from AliExpressgo CS team & Purchasing Team, send us an email or give us a call.

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